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What time should I arrive for my appointment?

To maintain appropriate social distancing, we ask that you please arrive 10 to 15 minutes before your appointment. This will assist us in making sure all guests are taken care of in a timely, safe, and efficient manner. We also ask that you call the spa when you arrive, and wait for a front desk associate to tell you to come inside.

Am I required to wear a mask?

Yes. We are asking all clients and employees to wear masks while inside of City Magnolia Day Spa. When appropriate, your technician will let you know when you may remove your mask. Please remember that masks protect yourself and others from the spread of viruses.

Will I be able to get a drink during my appointment?

No. For the immediate future, we are suspending our drink services to protect our guests from spreading germs through bottles, cups, etc. You are welcome to bring your own bottles with your drink of choice, please keep that drink with you and make sure you take it with you when you leave. Any containers left in the building will be discarded. Please do not bring food to your appointment unless it is medically necessary.

Can friends and family join me at my appointment if they do not have a service?

No. While we adjust to necessary restrictions regarding social distancing, set forth by the state, we ask that only service recipients enter the building during their service. Furthermore, we cannot accept groups of larger than 3 at this time.

What should I bring with me?

For the immediate future, we ask that you bring as little as possible into the spa with you, as we will not have lockers available. We will be asking clients to change in the treatment room.

What should I do if I don’t feel well?

Reschedule. The only way to stop the spread of infections and viruses is if we stay home when we do not feel well. Please call us as soon as you begin to notice symptoms and we will get you rescheduled. Please note we reserve the right to deny any person a service if we feel they risk the safety and health of our team.

Should I anticipate delays in my services?

Yes. Due to our stringent sanitation standards and need to keep social distancing, there will be situations where your technician may be delayed. We will be doing everything we can to move your appointment in an efficient manner.

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