About Us

Our Mission

Our mission is to give our clients the opportunity to escape from the daily stress even for a moment and recharge body and soul for the days ahead. During which, we strive to provide our employees fun and learning environment to grow along with the company and help our clients to be healthier, happier and refreshed.

Voted the Best of Frederick County 2012

Our Story

from Alexandra:

This is a story about my experience and journey that lead me here, to City Magnolia, that I would love to share with you. I hope one day we could meet and I could hear your story and your experiences!

The Beginning

My name is Alexandra Tsoy. My journey began 20 years ago when I moved with my family from Kazakhstan to the USA. My family and I have worked hard to happily settle in our new country and were excited to start a new life. After 7 years of hard work, as it usually happens with physical and psychological stress, I injured my back and my shoulder. And so, I could not use my body nor hands as I once did. More than a year of rehabilitation was required. I was scared, the thought of quality of my life would never be same was terrifying, it seemed as though all hope was lost, dreams were falling apart and the dark times would never end.

Luck?

Looking back, I now realize, it was a blessing in disguise. During numerous doctor visits, I met many people suffering from similar problems. The thought of balancing work, stress, success and health of being nearly impossible was heartbreaking. I, personally, did not want to depend on drugs as they don’t improve the health nor do they give me the quality of life I always wanted for myself and my family.

A way out

I started researching and trying to find a way out of this situation, I wanted and needed to understand if anything just anything at all I could have done more to prevent the situation I was in at the moment. Luckily, during my rehabilitation, I met a massage therapist who explained the healing aspects of a massage which I experienced first-hand! During the massage, I could feel how the built up stress in my muscle was softening with each hand stroke, I didn’t even realize how the hard muscles are the tensed muscles that built up over time because of the stress.

Finding Myself

Injuring and then meeting that massage therapist was my destiny. The whole experience has inspired me to become a massage therapist. Becoming a massage therapist required years of training and persistence. It was a long and a hard journey but I knew I would be able to help many people to prevent an injury I once received. Since becoming a massage therapist, I met a lot of different people and I realized that having just a massage isn’t enough, the effects of stress relieve could be significantly enhanced through mind as well.

City Magnolia Day Spa

 Of course the mind could be relaxed in many different forms but the combination of mind and the body is explosive! At City Magnolia Day Spa, our clients plunge into an atmosphere of relaxation from the moment they enter our spa where they receive the maximum results with treatments administered by qualified and caring therapists. Each therapist and each of our team members understand that our mission is rejuvenation and recuperation. It is to give our clients the healthy lifestyle they work so hard on and the quality of life that everyone strives for. That is how we came up with 3 days of vacation in 3 hours. Because not everyone could go on a vacation every week but the mind and the body need a vacation every week to function and to be productive. At City Magnolia, we give exactly that, the recuperation to your mind and body.

The Last thought

I hope my story has inspired you to take more care of yourself, our health depends on our daily habits. We all need a little help from time to time, to give our body and our mind the attention and relaxation they need and deserve. I believe the good health and energy of our clients brings positive changes to their families and through them to the whole world.

I wish you to be healthy, happy, and that you Love what you do, just like I do.

 

Natural Potions

Our exquisite collection uses naturally derived emulsifiers, surfactants, essential oil fragrances, and mineral based colors. It is paraben-free and cruelty-free, employing eco-friendly clean manufacturing practices.

Tranquillity

Allow yourself to escape as the colors, aromas, sounds and sights capture, envelope, and embrace you.

Explore with our short video

City Magnolia video

Lighting, music, aromas and decor designed to assist your relaxation...

The best therapists are found here

Our Team

Our Owners

Meet Alexandra

A long-standing passion of Alexandra’s is to make every room she walked in bright through a touch of healing. Hectic work schedules and tough life decisions are common stressors in our daily lives leading us to neglect our body. Alexandra’s great passion is to help people get on a wellness regime simply by taking a little bit of time to take care of your body and mind. Through her personal journey being a mom and a grandma, Alexandra has learned and believes that taking a short break to dedicate time to oneself is a huge stress reliever.

In a pursuit of her long-term passion, Alexandra graduated from Northern Virginia School of Therapeutic Massage where she learned the power of massage in relieving stress; a term she coined “the healing touch”. After graduation, she gained more experience at Hand & Stone Massage and Facial Spa. With 100% of customer retention and satisfaction, she decided to spread her expertise in her own limelight by acquiring City Magnolia Day Spa.

At City Magnolia, she fell in love with the local community and the idea of helping people to be happier and more productive with their daily life through the dedication to your own body and mind. She wishes to continue to grow the values and standards at City Magnolia and promote positive community and economic growth in the neighborhood.

Meet Natalya

Natalya had recently moved to Maryland from New Jersey to be closer to her family. Earlier, she ran a small business of women’s accessories and clothes. Owning a business in the fast and upscale environment taught her the value of time and family. Passionate about the belief in devoting time to yourself and giving her clients the opportunity to be pampered in a luxury environment, the transition to City Magnolia Day Spa was a natural fit. Natalya had joined the City Magnolia Day Spa in 2016 and ever since, she feels very lucky to have the chance to bring people the joy of relaxation and beauty. In her free time, Natalya loves to explore the local community and the DC with her son Nick. She also loves cross-stitching; she finds it relaxing to recreate beautiful things herself. Grateful for an amazing group of neighborhood community, Natalya makes sure that new clients are welcomed in a way that has become customary in City Magnolia Day Spa.

Your questions answered

FAQs

Welcome to our Frequently Asked Questions (FAQs) page. Please refer to the FAQs but if you have a question that isn’t answered here, please contact us at 301-874-0031 or leave a message on our Contact Us page.

We do provide lockers for personal items to be stored during your visit; however, we do request that you do not bring valuables to the spa.

Late Arrivals

In the event that you are running late, we will do our best to conduct your full treatment, however, please note that the treatment may need to be shortened in case of conflicting commitment. City Magnolia reserves the right to charge 100% of the service price when accommodating late clients. The reservation of an appointment indicates that City Magnolia has reserved the service time for you and therefore has had to decline other customers business for that particular service time at the spa. In the event your late arrival results in not being able to provide the service due to another conflicting commitment, the “no show” cancellation fee will apply.

Cancellation Policy/Rescheduling

We understand other commitments do come up, we just request a minimum of a 24-hour cancellation policy for any single service booked. A 48-hour cancellation notice is requested for multiple services such as spa packages and groups of 3 or more scheduled Friday through Sunday and “Magnolia’s Solution Plans”. Any and all single cancellations and/or rescheduling requests that occur less than 24 hours before your scheduled appointment will be subject to a fee of 25% from the full price. “No-show” appointments will be subjected to a 100% cost of the service of each scheduled service. All packages must be guaranteed with a gift certificate or a credit card. When you schedule your appointment with City Magnolia, you are agreeing to these policies.

Inclement Weather Policy

The City Magnolia standard policy is that appointments canceled with less than 24-hour notice incur a cancellation fee.  During the winter months, we are willing to make an exception to that rule.  If Frederick County is under a winter weather advisory/warning and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.

Additionally, in the event of inclement weather, City Magnolia reserves the right to close and cancel appointments for the day if we feel it is unsafe for our clients and staff.

For quality control purposes and to preserve the reputation of our products, we guarantee that none of the items that are purchased from City Magnolia Day Spa are returns from a previous sale. Therefore, we will not offer refunds for product purchases. However, if you are not satisfied with a product, you may return it within 30 days of purchase for store credit or for a one-time product exchange.

Gratuity for exemplary service is discretionary. Unless noted, gift certificates for spa packages do not include gratuities. We accept all major credit cards, for your convenience. Gratuities may be added to your charge card or check.

We respect your privacy, and understand that the more assured you are that your modesty will be protected, the faster you can relax and we can do our work more effectively. That’s why we created an environment that accommodates different levels of privacy. We offer separate men’s and women’s locker rooms with private shower in each. Also, all clients are fully draped during their service.

GIVE A LOVED ONE THE GIFT OF RELAXATION!

Gift Cards or Gift Certificates to City Magnolia Day Spa are the perfect way to give someone you care about the gift of escape and relaxation.

Come visit to have one of our knowledgeable staff members help you choose the perfect experience to give, or…

For your convenience, you can purchase an instant gift certificates in our Gift Cards services.

 

Gift Cards legal disclaimer:

This Gift Card represents the pre-payment for goods and services available at City Magnolia Day Spa. Usage constitutes acceptance of all terms and conditions. This Gift Card must be presented at the time of service/purchase to deduct total from the card balance. Additional value may be added to this card at any time. Receipt indicates purchase total and available card balance. This is not a credit card, debit card, asset account or deposit account and is not valid for payment against credit card balances. This card is not the redeemable for cash or transferable. All prices are subject to change. Card is replaceable for a fee if lost, damaged or destroyed – original receipt may be required.