Your questions answered
Welcome to our Frequently Asked Questions (FAQs) page. Please refer to the FAQs but if you have a question that isn’t answered here, please contact us at 240-575-5677 or leave a message on our Contact Us page.
GIVE A LOVED ONE THE GIFT OF RELAXATION!
Gift Cards or Gift Certificates to City Magnolia Day Spa are the perfect way to give someone you care about the gift of escape and relaxation.
Come visit to have one of our knowledgeable staff members help you choose the perfect experience to give, or…
For your convenience, you can purchase an instant gift certificates in our Gift Cards services.
Gift Cards legal disclaimer:
This Gift Card represents the pre-payment for goods and services available at City Magnolia Day Spa. Usage constitutes acceptance of all terms and conditions. This Gift Card must be presented at the time of service/purchase to deduct total from the card balance. Additional value may be added to this card at any time. Receipt indicates purchase total and available card balance. This is not a credit card, debit card, asset account or deposit account and is not valid for payment against credit card balances. This card is not the redeemable for cash or transferable. All prices are subject to change. Card is replaceable for a fee if lost, damaged or destroyed – original receipt may be required.
Gratuity for exemplary service is discretionary. For all Spa Packages, an 18% gratuity will be automatically applied to the total. Unless noted, gift cards for spa services do not include gratuities. We accept all major credit cards for your convenience. Gratuities may be added to your debit/credit card, cash, or check.
For any group of 4 or more people, with more than 1 service booked on the same day, a reservation fee of $100 will be added on to your total.
We do provide lockers for personal items to be stored during your visit; however, we do request that you do not bring valuables to the spa.
We respect your privacy, and understand that the more assured you are that your modesty will be protected, the faster you can relax and we can do our work more effectively. That’s why we created an environment that accommodates different levels of privacy. We offer separate men’s and women’s locker rooms with private shower in each. Also, all clients are fully draped during their service.
We request that you arrive 10 minutes prior to your appointment. This allows for a smooth check-in. Robes and slippers will be provided to those who have more than 1 service ONLY. (Ex: If you are having a massage and a facial, you will be given a robe and slippers when you arrive.)
For quality control purposes and to preserve the reputation of our products, we guarantee that none of the items that are purchased from City Magnolia Day Spa are returns from a previous sale. Therefore, we will not offer refunds for product purchases. However, if you are not satisfied with a product, you may return it within 30 days of purchase for store credit or for a one-time product exchange.
Please come and enjoy our Spa at your own pace. We invite you to arrive 15 minutes prior to the time of your appointment to allow for a smooth check-in. Robes, slippers, disposable undergarments and towels will be provided.