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Your questions answered

Welcome to our Frequently Asked Questions (FAQs) page. Please refer to the FAQs but if you have a question that isn’t answered here, please contact us at 240-575-5677 or leave a message on our Contact Us page.

FAQ1

Cancellations
Late Arrivals In the event that you are running late, we will do our best to conduct your full treatment, however, please note that the treatment may need to be shortened in case of conflicting commitment. City Magnolia reserves the right to charge 100% of the service price when accommodating late clients. The reservation of an appointment indicates that City Magnolia has reserved the service time for you and therefore has had to decline other customers business for that particular service time at the spa. In the event your late arrival results in not being able to provide the service due to another conflicting commitment, the “no show” cancellation fee will apply.
Cancellation Policy/Rescheduling We understand other commitments do come up, we just request a minimum of a 24-hour cancellation policy for any single service booked. A 48-hour cancellation notice is requested for multiple services such as spa packages and groups of 3 or more scheduled Friday through Sunday and “Magnolia’s Solution Plans”. Any and all single cancellations and/or rescheduling requests that occur less than 24 hours before your scheduled appointment will be subject to a fee of 25% from the full price. “No-show” appointments will be subjected to a 100% cost of the service of each scheduled service. All packages must be guaranteed with a gift certificate or a credit card. When you schedule your appointment with City Magnolia, you are agreeing to these policies.
Inclement Weather Policy The City Magnolia standard policy is that appointments canceled with less than 24-hour notice incur a cancellation fee. During the winter months, we are willing to make an exception to that rule. If Frederick County is under a winter weather advisory/warning and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge. Additionally, in the event of inclement weather, City Magnolia reserves the right to close and cancel appointments for the day if we feel it is unsafe for our clients and staff.
Gift Cards

GIVE A LOVED ONE THE GIFT OF RELAXATION!

Gift Cards or Gift Certificates to City Magnolia Day Spa are the perfect way to give someone you care about the gift of escape and relaxation.

Come visit to have one of our knowledgeable staff members help you choose the perfect experience to give, or…

For your convenience, you can purchase an instant gift certificates in our Gift Cards services.

Gift Cards legal disclaimer:

This Gift Card represents the pre-payment for goods and services available at City Magnolia Day Spa. Usage constitutes acceptance of all terms and conditions. This Gift Card must be presented at the time of service/purchase to deduct total from the card balance. Additional value may be added to this card at any time. Receipt indicates purchase total and available card balance. This is not a credit card, debit card, asset account or deposit account and is not valid for payment against credit card balances. This card is not the redeemable for cash or transferable. All prices are subject to change. Card is replaceable for a fee if lost, damaged or destroyed – original receipt may be required.

Gratuities

Gratuity for exemplary service is discretionary. Unless noted, gift certificates for spa packages do not include gratuities. We accept all major credit cards, for your convenience. Gratuities may be added to your charge card or check.

Personal Property

We do provide lockers for personal items to be stored during your visit; however, we do request that you do not bring valuables to the spa.

Privacy

We respect your privacy, and understand that the more assured you are that your modesty will be protected, the faster you can relax and we can do our work more effectively. That’s why we created an environment that accommodates different levels of privacy. We offer separate men’s and women’s locker rooms with private shower in each. Also, all clients are fully draped during their service.

Return Policy

For quality control purposes and to preserve the reputation of our products, we guarantee that none of the items that are purchased from City Magnolia Day Spa are returns from a previous sale. Therefore, we will not offer refunds for product purchases. However, if you are not satisfied with a product, you may return it within 30 days of purchase for store credit or for a one-time product exchange.

What Expect Upon Arrival?

Please come and enjoy our Spa at your own pace. We invite you to arrive 15 minutes prior to the time of your appointment to allow for a smooth check-in. Robes, slippers, disposable undergarments and towels will be provided.

Gift Card

Gift Certificates to City Magnolia Day Spa are the perfect way to give someone you care about the gift of escape and relaxation.

Get a gift card now

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