Experience 3 Days of Vacation in 3 Hours!

Cancellations

Cancellations

Late Arrivals

In the event that you are running late, we will do our best to conduct your full treatment, however, please note that the treatment may need to be shortened in case of conflicting commitment. City Magnolia reserves the right to charge 100% of the service price when accommodating late clients. The reservation of an appointment indicates that City Magnolia has reserved the service time for you and therefore has had to decline other customers business for that particular service time at the spa. In the event your late arrival results in not being able to provide the service due to another conflicting commitment, the “no show” cancellation fee will apply.

Cancellation Policy/Rescheduling

We understand other commitments do come up, we just request a minimum of a 24-hour cancellation policy for any single service booked. A 48-hour cancellation notice is requested for multiple services such as spa packages and groups of 3 or more scheduled Friday through Sunday and “Magnolia’s Solution Plans”. Any and all single cancellations and/or rescheduling requests that occur less than 24 hours before your scheduled appointment will be subject to a fee of 25% from the full price. “No-show” appointments will be subjected to a 100% cost of the service of each scheduled service. All packages must be guaranteed with a gift certificate or a credit card. When you schedule your appointment with City Magnolia, you are agreeing to these policies.

Inclement Weather Policy

The City Magnolia standard policy is that appointments canceled with less than 24-hour notice incur a cancellation fee. During the winter months, we are willing to make an exception to that rule. If Frederick County is under a winter weather advisory/warning and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.

Additionally, in the event of inclement weather, City Magnolia reserves the right to close and cancel appointments for the day if we feel it is unsafe for our clients and staff.

Gift Card

Gift Certificates to City Magnolia Day Spa are the perfect way to give someone you care about the gift of escape and relaxation.

Get a gift card now

Customer Reviews