Late Arrivals

In the event that you are running late, we will do our best to conduct your full treatment, however, please note that the treatment may need to be shortened in case of conflicting commitment. City Magnolia reserves the right to charge 100% of the service price when accommodating late clients. The reservation of an appointment indicates that City Magnolia has reserved the service time for you and therefore has had to decline other customers business for that particular service time at the spa. In the event your late arrival results in not being able to provide the service due to another conflicting commitment, the “no show” cancellation fee will apply.

Cancellation Policy/ReschedulingIf you should need to cancel or reschedule your appointment, we ask that you inform us by the previous day’s closing time. Failure to provide sufficient notice will result in 25% of the service price charged. No-calls/shows will result in 50% of the service price charged. 

Inclement Weather PolicyThe City Magnolia standard policy is that appointments canceled with less than 24-hour notice incur a cancellation fee. During the winter months, we are willing to make an exception to that rule. If Frederick County is under a winter weather advisory/warning and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.

Additionally, in the event of inclement weather, City Magnolia reserves the right to close and cancel appointments for the day if we feel it is unsafe for our clients and staff.