
Job Type: Full Time
Job Location: Frederick, MD
The Spa Manager is responsible for overall operations and financial performance for the spa. He/she ensures the implementation and integrity of standards, policies, and procedures to deliver the most relaxing and a Spa Day experience to our clients. He/she provides leadership, direction, and development to team members, leveraging individual strengths to ensure the success of City Magnolia. The Spa Manager reports directly to City Magnolia Owner.
Job Responsibilities:
1. Human Resources and Management
- Effective recruiting, interviewing and hiring
- Maintain internal staff retention program
- Implement ongoing skills training
- Monitor Job Descriptions and Staff Goals Planning
- Perform Staff Evaluations
- Effectively administer staff scheduling procedures
2. Customer Engagement
- Ensure customer needs are exceeded
- Monitor customer satisfaction
- Exhibit a professional attitude
- Handle difficult situations
- Maintain fresh, effective programs to grow customer base
3. Operations
- Hold regular staff meetings
- Ensure equipment is maintained
- Maintain professional supplier relationships
- Ensure stock and cash items are kept safely
- Minimize or eliminate loss through negligence
- Ensure established opening and closing procedures are being properly followed
- Manage inventory effectively
4. Financials
- Interpret Financial reports
- Maintain Staff Compensation guidelines and payroll commitments
- Use financial plans for spotting trends and measuring productivity
- Control ongoing profitability by managing costs
- Develop and maintain accurate inventory controls
- Implement full Spa purchasing standards
- Administer efficient staff scheduling and client booking
5. Position Requirements
- Bachelor’s degree in Business, Management, or Operations· 2+ years of Management role
- Experience with Spa Operations
- Demonstrates passion for massage, skin care and day spa experience
- Demonstrates time management, organization, and focuses on ability to prioritize and multi-task, with attention to detail
- Ability to articulate thoughts into clear and concise written and verbal communication
- Outstanding leadership skills with high, positive energy
- Inspiring interpersonal effectiveness to lead a team, train talent and generate results
- Willing and able to be a “doer” and “influencer”
- Ability to balance the need of delivering an exceptionally relaxing experience, and a profitable result
- Revenue and Profit Making Orientation
Salary:
$35,000- $45,000.00 /year + Bonuses
City Magnolia is an equal opportunity employer committed to hiring a diverse workforce. City Magnolia does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job Features
Job Category: Spa Manager
Sales Experience: 1 year +
Management Experience: 2 years +