Spa Manager

Job Type: Full Time

Job Location: Frederick, MD

The Spa Manager is responsible for overall operations and financial performance for the spa. He/she ensures the implementation and integrity of standards, policies, and procedures to deliver the most relaxing and a Spa Day experience to our clients. He/she provides leadership, direction, and development to team members, leveraging individual strengths to ensure the success of City Magnolia. The Spa Manager reports directly to City Magnolia Owner.

Job Responsibilities:
1. Human Resources and Management

• Effective recruiting, interviewing and hiring
• Maintain internal staff retention program
• Implement ongoing skills training
• Monitor Job Descriptions and Staff Goals Planning
• Perform Staff Evaluations
• Effectively administer staff scheduling procedures

2. Customer Engagement

• Ensure customer needs are exceeded
• Monitor customer satisfaction
• Exhibit a professional attitude
• Handle difficult situations
• Maintain fresh, effective programs to grow customer base

3. Operations

• Hold regular staff meetings
• Ensure equipment is maintained
• Maintain professional supplier relationships
• Ensure stock and cash items are kept safely
• Minimize or eliminate loss through negligence
• Ensure established opening and closing procedures are being properly followed
• Manage inventory effectively

4. Financials

• Interpret Financial reports
• Maintain Staff Compensation guidelines and payroll commitments
• Use financial plans for spotting trends and measuring productivity
• Control ongoing profitability by managing costs
• Develop and maintain accurate inventory controls
• Implement full Spa purchasing standards
• Administer efficient staff scheduling and client booking

5. Position Requirements

• Bachelor’s degree in Business, Management, or Operations· 2+ years of Management role
• Experience with Spa Operations
• Demonstrates passion for massage, skin care and day spa experience
• Demonstrates time management, organization, and focuses on ability to prioritize and multi-task, with attention to detail
• Ability to articulate thoughts into clear and concise written and verbal communication
• Outstanding leadership skills with high, positive energy
• Inspiring interpersonal effectiveness to lead a team, train talent and generate results
• Willing and able to be a “doer” and “influencer”
• Ability to balance the need of delivering an exceptionally relaxing experience, and a profitable result
• Revenue and Profit Making Orientation

Salary:
$35,000- $45,000.00 /year + Bonuses

City Magnolia is an equal opportunity employer committed to hiring a diverse workforce. City Magnolia does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Features
Job Category: Spa Manager
Sales Experience: 1 year +
Management Experience: 2 years +